Order hardware delivery time to customer (depending on stock article or not).
Does not provide switches and routers unless otherwise agreed.
It does not configure external routers and firewalls, but if necessary, it will indicate the number of addresses needed and the ports that may need to be accessed by the various components.
Delivers the url's of the Backoffice for management + url for the website of the customer if applicable

Customer:

Delivers the correctly completed contracts where necessary.
Provides power and network where required.
Provides the bases with the agreed dimensions, etc., where necessary. E.g. pedestal vending machine, barrier, camera etc.
Tracs uses licensed teamviewer and needs access for support at all times.
Provides patch cables unless otherwise agreed.
Tracs will not pull network cables, these must be provided by the customer with sufficient working length. Min. metres spare

Payment terminal

Technical drawing of the underside of a payment terminal

It is important to provide the necessary space on both sides of the machine so that the doors can be opened. (On both sides, a door of 43cm wide)

Questionnaire payment terminal

Is the payment terminal covered?

Network and Power to be provided by customer. Tracs supplies how many connection points are required.
Network connections whether with/without utp head is needed for network connection.
Components required:
Banknote reader

Munter

Reader (frid/eid)

Hoppers

Barcode scanner

Etc..

Components with contracts: e.g. Valina, Payconiq

take into account Payconiq processing, which is currently not known until 2 months)
2-3 weeks processing time worldline

Fixed ip address needed...

ANPR Camera

Technical drawing ANPR mounting

ANPR questionnaire

Where should the camera be mounted?

Who provides the mounting points? (try to take into account the position of the sun)

Does a POE switch need to be provided for the camera?

Fixed ip address required.

UTP cable no longer than 100 metres POE!

Jeton machine

N/A

Barriers

N/A

Shop checkout

Power/Network

Screen

PC with keyboard/mouse - Azerty/Querty

Network/usb printer

Users

Cash drawer

Scanner

Reader

Mobile cash register

Tablet

Docking

Wifi

Power/Network

Network printer

User/PIN code

Cash drawer

Questionnaire configuration

How is the network structured? Contact person? Company?

Does the accounting package support a standard UBL link?

Which contracts are desired? (Are there already existing contracts?)

Online Charges - Adyen?

Vending machine / point of sale - Payconiq / Bancontact

Where are the credits currently held? On the card or in the credit database? Please provide the necessary items for testing.

We recommend a migration of the credit balances to be investigated by us, on the basis of the analysis whether this is possible we provide a cost estimate for the conversion, a migration of the customer base we do not recommend. (Possibility to get test cards?)

Are there any gift vouchers? Discounts? Other actions? If so, in what form, and please give examples.
The user interface of the different modules (shop, manned cash register, payment terminals and public website) will be tuned to the house style of the carwash as much as possible.
Which colours / colour combinations are desired?
We would also like to receive the logo of the carwash in colour as well as in black and white (no grey shades) (the latter is used as a header on the customer tickets)
What information may be included on the invoices?

Opening hours / account number / contact details (address + telnr.)/ VAT number

Which washing programmes are currently in use? Please give us the name of each programme, its characteristics (rim cleaning, double washing, extra drying, etc.) and its price. (We do not currently support any additional options per programme (e.g. offer rim wash as an option on every programme).

Programme 1:
Name:
Features:
Price:

Programme 2
Name:
Properties:
Price:

Programme 3
Name:
Properties:
Price:

Programme 4
Name:
Properties:
Price:

What charging options are available to registered customers and what bonus do they receive? (e.g.: charge €100 + €10 bonus) please specify charge amounts & bonus.

Is there a minimum/maximum charge for registered customers?
Which loyalty campaigns are currently running and should (if possible) continue to run?
Which subscription types are desired (optional), for which programme(s) and what is/are the related cost?
Monthly subscription, automatically renewedYearly subscription, manually renewed
What URL can be used to access the carwash's privacy policy?
Which URL can be used to consult the general terms and conditions of use of the carwash?

The following articles must be included in the general terms and conditions:

Online transactions

The car wash accepts payments by BANCONTACT, VISA and MASTERCARD. If you choose to pay by credit card, the amount will be debited from your card immediately after your payment confirmation.

Purchase of washing credit & subscription

You can buy/load credit online as well as at our automatic cash registers. At the time of the transaction, the billing details linked to your car are used. No refunds will be made after this transaction.

Regarding paper rolls, one standard roll is provided for each unit upon installation.
Because it is important to use the correct paper type to avoid malfunctions, we recommend purchasing these paper rolls through Tracs Systems.
If paper rolls are used that have been purchased externally, any malfunctions resulting from incorrect paper types will not be covered by the maintenance contract.
We can provide additional paper rolls on delivery at the following prices:
- PT1000: Per box of 12 rolls at €9.95 per roll
- Metapace Desktop printers: Per box of 50 rolls at €4.95 per roll
- Mobile bank terminal (Yoximo): Per box of 20 rolls at €1.50 per roll

Number of required roles on delivery

We can provide certain number plates for unlimited washing. This can be done in 2 ways A very high washing credit (we do not recommend this, cfr VAT control). An unlimited subscription without costs.

For which number plates is this required and in which way and for which washing programme?

Are there any additional products being sold?
Our system has a help option. This is sent via a pulse. What happens with this pulse is up to the carwash to configure.

Is there a floor plan available to make project management run more smoothly?
Do we need to add number plates in the system for staff or others to be able to drive through the pay zone without any restrictions?

Table of contents

Contact details

Contact details Manager/responsible party

Billing data:

Contact details carwash:

Responsibilities:

Tracs